Burger King Hungary aimed to modernize their cash register system to better align with current operational demands, reducing inefficiencies in the order-taking and service process. The redesigned system also needed to accommodate different restaurant types (drive-in, food court, etc.), ensuring adaptability across various environments.
One of the major challenges was integrating the new system into the existing workflow, ensuring that long-term staff could transition smoothly. Additionally, the system needed to handle different restaurant operations while optimizing the order-taking process for faster service. The increasing role of digital channels (self-service kiosks, mobile apps, and delivery services) added complexity, requiring the system to integrate these elements seamlessly.
The first step of the design process was UX research, during which we thoroughly examined how employees use the cash register system in a real restaurant environment and how it fits into the daily restaurant operations.
Our main goal during the design process was to improve the system’s clarity and usability.
Our goal was to ensure that the new cash register system seamlessly fits into the employees’ established processes while simplifying order-taking.
Dorsum approached us with the goal of renewing the visual appearance of the Hungarian State Treasury’s online distribution channels – Webkincstár and Mobilkincstár – and redesigning certain user interfaces to improve the customer experience.
One of the most important objectives in the system renewal was to make the products more appealing to younger generations, while ensuring that the current users would not experience any discomfort in their use. Additionally, a fundamental requirement was to ensure that the updated interfaces would reach as many users as possible, so we paid special attention to complying with accessibility guidelines.
It was crucial that the visual renewal enhance the user experience with modern UI solutions, particularly for mobile applications (iOS, Android).
One of the biggest challenges was designing an interface that meets the needs of different user groups. The younger generation requires intuitive and modern solutions, while older users value a familiar structure and simplicity of use. Additionally, the digital interfaces had to comply with accessibility regulations.
During the project, we applied various UX and UI design methods to understand the needs of the client and the users.
Optimized Core Functions: Key processes such as registration, transaction handling, and portfolio management were streamlined to improve the user experience.
A consistent design system was developed, based on Magyar Államkincstár’s visual guidelines, integrating modern UI elements.
The biggest challenge was redesigning the interface to meet the needs of both younger users, who prefer modern, intuitive solutions, and older users, who value simplicity and familiarity. All of this while ensuring the platform adheres to accessibility standards.
Virgo Systems partnered with RTL Hungary to redesign their digital platform, transitioning from a video-first website, (which was also designed by Virgo Systems in 2019) into a comprehensive news portal. This project involved an overhaul of UX/UI design, integrating both text and video content for an engaging user experience. The redesign was supported by Virgo’s front-end and back-end development, ensuring optimal performance across web and mobile platforms.
RTL Hungary sought to transform their existing video-centric platform into a comprehensive news portal. The challenge was to combine video content with more text-based articles, ensuring that both forms of content complement each other and drive engagement. The goal was to integrate RTL’s news articles, TV shows, and promotional content into a single, coherent digital experience.
We encountered several challenges that made this project unique.
We had to design a news portal with a unique structure, which included space for TV broadcasts, show videos, and promotional content. This duality had to be unified in a way that, alongside the video content, much more text-based content and articles would be visible. According to the concept, on the new portal, different types of content had to complement each other — meaning that text-based content should have related video content, and video content should also be accompanied by text.
The biggest challenge was rethinking and designing the user experience, where we had to channel various ideas and concepts within the newly forming editorial team into implementable solutions.
Even before the brand rebranding, we sought visual solutions that would support and make the future interface easy to use. We also had to design a temporary rtl.hu logo to ensure the news portal remained easily recognizable during the transition period.
As the first step in the process, we began with UX research, during which we thoroughly assessed the needs of both the client and the users.
The client aimed to start online sales for three product categories:
The goal was to create a webshop that adheres to professional standards, showcasing the different types of scaffolding and the configuration options related to them. The finished website did not need to closely follow Layher’s current branding; it was far more important that it reflected the premium quality that Layher products represent.
One of the main motivating factors for creating the new webshop was to bring more focus to the mobile scaffolding product category in sales. While Layher is the market leader in building scaffolding in Hungary, it is not in mobile scaffolding. This is due not only to strong competition but also to a market characteristic: the Hungarian market is extremely price-sensitive, and Layher’s products are positioned at a higher price point. Therefore, we designed a user journey for the webshop that best serves this multi-step introduction process for customers.
Layher stands out from its competitors in terms of expertise and customer support related to its products, so it was essential to highlight the option for personal assistance for customers within the webshop. In the construction industry, customers appreciate personal communication and often visit the company and check the showroom before making a purchase. Therefore, the webshop emphasized the possibility of personal assistance, maintaining a balance between communication options (phone consultation, chat) and online purchasing.
Another challenge was solving the delivery issue, as the products are oversized and heavy, making it difficult to calculate the delivery cost. However, from the end user’s perspective, knowing the delivery fee is important so that they can decide whether in-store pickup or home delivery is more cost-effective before completing the purchase. To address this, we created a shipping cost calculator that calculates the delivery cost for the customer based on product attributes and postal code.
In the initial phase of the design process, we uncovered the client’s motivations behind the need for a digital product. Afterward, we built prototypes from wireframes to validate our solutions. Following this, we constructed the webshop’s elements based on an approved UI concept and compiled them into a UI kit.
By the end of the project, we created a unique webshop with a visual atmosphere that aligns perfectly with the products. Throughout the purchasing and information-gathering processes, we considered it essential to provide active support to users. One of the primary reasons for this is that a significant portion of workers in the construction industry prefer using traditional communication channels (phone calls, face-to-face conversations) to handle procurement-related tasks, where immediate feedback is guaranteed. Additionally, rolling scaffolds are complex and expensive technical products, often requiring expert assistance and further consultation for proper configuration. Based on these factors, we integrated solutions into the webshop that facilitate two-way communication for customers, ensuring that the platform is easy to navigate and functional on mobile devices as well.
